Terms & Conditions

Payments

Full payment is required at the time of booking to secure your experience.

Bookings are confirmed only once payment has been received and confirmation has been issued.

All prices are listed in GBP (£) and may be subject to change without notice.

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Cancellations

Bookings are non-refundable.

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Rescheduling

Bookings may be rescheduled with a minimum of 7 days notice, subject to availability.

Rescheduling requests made within 7 days of the experience may not be accommodated.

Rescheduled bookings must be rebooked and completed within 3 months of the original experience date.

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Rescheduling requests outside of the 3-month rebooking window may be subject to an administration fee of up to 30% of the original booking value.

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Weather Conditions

Experiences operate in most weather conditions; however, severe weather, unsafe flying conditions, storms, or other environmental factors may require postponement or cancellation.

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All decisions regarding weather suitability remain entirely at our discretion, with guest safety and bird welfare remaining the primary consideration at all times.

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Location Privacy

Exact meeting details and woodland access information are provided following confirmed booking only.

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Guests must not share private location details, access routes, or meeting locations publicly without prior permission.

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Minimum Numbers

Experiences will operate regardless of participant numbers and may proceed with a single guest booking.

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Late Arrival

Please arrive on time for your experience.

Late arrivals may reduce the duration of the session and may not be accommodated if the group has already departed into the woodland.

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Outdoor Environment

Experiences take place within natural woodland and outdoor environments containing uneven terrain, mud, roots, branches, insects, ticks, and changing Highland weather conditions.

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Guests are responsible for dressing appropriately for outdoor Highland conditions, including wet, cold, windy, sunny, or muddy weather.

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Suitable outdoor clothing and sturdy footwear are essential.

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We cannot accept responsibility for damage, dirt, staining, or tearing to clothing or footwear during the experience.

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Please note there are currently no toilet facilities available on site.

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Health & Accessibility

Guests are responsible for ensuring they are physically capable of participating in an outdoor woodland experience.

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If you have mobility concerns, injuries, medical conditions, allergies, or accessibility requirements, please contact us prior to booking so we can advise appropriately.

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We reserve the right to refuse participation where necessary for guest safety, operational reasons, or bird welfare.

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Children

For safety reasons, children under the age of 6 are unable to participate in experiences.

All children attending must remain supervised by a responsible adult at all times.

Children attending private experiences may participate at our discretion; however, participation may be refused where considered necessary for the safety and welfare of both guests and birds.

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Non-Participating Guests & Spectators

Non-participating guests and spectators are permitted only by prior agreement.

A fee of £40 per non-participating guest or spectator applies.

All spectators and non-participating guests must remain with the group at all times and follow all safety instructions provided during the experience.

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Dogs & Animals

Dogs and other animals are not permitted during experiences due to the welfare and safety of the birds.

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Smoking & Vaping

Smoking and vaping are not permitted during experiences unless otherwise agreed.

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Respect For Wildlife & Landscape

Guests are expected to behave respectfully towards wildlife, woodland habitats, staff, birds, and the surrounding landscape throughout the experience.

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Disturbance to wildlife, damage to habitats, littering, or behaviour considered harmful to the environment may result in removal from the experience without refund.

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Bird Welfare

The welfare of our birds always takes priority.

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In rare circumstances, experiences may need to be adjusted, paused, shortened, postponed, or cancelled where necessary for the wellbeing, health, training requirements, or safety of the birds.

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Guests must not touch, approach, feed, or handle birds except where instructed to do so.

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Safety & Conduct

Guests are expected to follow all instructions provided throughout the experience for the safety of themselves, other guests, staff, and the birds.

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Any guest behaving in a manner considered unsafe, disruptive, aggressive, reckless, intoxicated, abusive, or otherwise unsuitable may be asked to leave the experience without refund.

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This includes:
• Failure to follow safety instructions
• Behaviour that may endanger birds, guests, or staff
• Excessive disruption
• Intoxication or suspected drug/alcohol impairment
• Inappropriate handling of birds or equipment

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We reserve the right to refuse participation or terminate an experience at any time where guest safety, operational integrity, staff safety, or bird welfare may be compromised.

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Photography & Filming

Photography for personal use is welcomed unless otherwise advised.

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Commercial photography, filming, workshops, promotional shoots, social media campaigns, or brand-related content creation must be agreed in advance prior to booking.

Drone use is strictly prohibited unless expressly authorised in writing.

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Photography opportunities are influenced by weather, lighting, seasonal conditions, and natural bird behaviour. Specific shots, poses, or behaviours cannot be guaranteed.

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Media & Promotional Use

We may occasionally capture photographs or video during experiences for promotional or social media purposes.

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Please notify us in advance if you do not wish to appear in promotional imagery.

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Parking & Personal Property

Vehicles and personal belongings are left entirely at the owner’s risk.

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We cannot accept responsibility for loss, theft, or damage to vehicles, photography equipment, personal belongings, or valuables while attending the experience.

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Lost property will be retained for a reasonable period where possible; however, recovery of lost items cannot be guaranteed.

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Gift Vouchers

Gift vouchers are non-refundable and valid for 12 months from the original date of purchase unless otherwise stated.

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Gift vouchers must be redeemed and the experience completed within the 12-month validity period.

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Requests to extend expired or near-expiry gift vouchers may be considered at our discretion and may be subject to an extension fee of up to 30% of the original voucher value.

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Gift vouchers may not be exchanged for cash and remain subject to availability at the time of booking.

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Data Protection

Customer information is stored securely and used solely for booking, operational, and communication purposes.

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We do not share personal information with third parties except where required by law.

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Liability

Participation in all experiences is undertaken entirely at the guest’s own risk.

While every reasonable effort is made to provide a safe, professional, and enjoyable experience, we accept no liability for injury, loss, damage, delay, accident, or inconvenience except where required by law.

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Nothing within these Terms & Conditions excludes liability for death or personal injury caused by negligence where such exclusion would be unlawful.

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Force Majeure

We cannot accept responsibility for cancellations, delays, amendments, interruptions, or changes caused by events beyond our reasonable control.

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This includes, but is not limited to:
• Severe weather conditions
• Road closures or travel disruption
• Illness or injury
• Bird illness, welfare, or training requirements
• Government restrictions
• Natural events or environmental hazards
• Emergencies
• Operational or communication failures

Under such circumstances, we reserve the right to amend, postpone, shorten, or cancel experiences where reasonably necessary.

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Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Scotland.

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Right To Refuse Service

We reserve the right to refuse bookings, participation, or continued attendance at any experience where necessary for operational, behavioural, safety, welfare, or business reasons.

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Agreement

By booking an experience, guests confirm that they have read, understood, and agreed to these Terms & Conditions in full.